In a marketing organization, you may run into several types of inboxes that teams use to send emails. While most inboxes can be connected with Siftrock, it's important to understand the differences before deciding which inboxes to connect. Below is an explanation of the most common types of inboxes, and how they can function with Siftrock.
Inbox: This is the actual tangible place your email is sent. You can log in to your inbox and read and send messages. For Siftrock, there must be an actual inbox associated with an account before you can connect.
Shared Mailbox: In Outlook/Exchange, a group of users can have a common mailbox where you read and send messages from. It allows users to share a common contact list and calendar. A shared mailbox will work with Siftrock since it is an actual inbox, but be sure to let everyone who has access know that replies will be filtered through Siftrock.
Alias: This is when a team creates an inbox for a fake person that they then use to send emails from. An alias inbox will work with Siftrock, and can have human replies routed to a real person. You may also have several aliases that you send from, which all route to the same inbox. This set up can also function with Siftrock.
Group: In Gmail, you can set up a group which allows several individuals to receive mail from an email address. One common example is a support email address, such as firstname.lastname@example.org, which sends emails to a group of individuals, such as a support team. A group will not work with Siftrock, because there is no actual inbox associated with the account.