Outlook/O365 Inbox Connector: Set Up

Updated 1 month ago by Lauren Hayes Brown

Do you have one or many O365 inboxes where you marketing replies like marketing@abc.com or newsletters@abc.com? Are those inboxes overflowing and painful to manage?  Our O365 plug-in is the easiest way to start feeding your replies into Siftrock. From there our machine learning will manage, mine, and measure all your replies and sync database updates to your MAP.

Here's how to get started: _________________________________________________________

Step 1: Getting Started in your Siftrock Account

Go to your Settings --> Inbox Connections. Click the button which says: Connect Outlook/O365

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Step 2: Connect with O365

You will be redirected to the Office 365 sign in page. Simply sign in with the credentials for the Inbox you want to connect, such as webinars@abc.com, and follow the instructions.

After the inbox is connected, Siftrock will start processing data immediately. Connected inboxes are managed separately from users - this allows you to have some team members contribute data from their inbox without having access to Siftrock.

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Step 3: Monitor Status (Admin)

Once your inboxes are connected, you'll see green check mark and "Good" next the name. Data will be flowing into your account within ~5 minutes. By default we backfill for 30 days and then process all replies moving forward. You can re-invite or delete connected inboxes anytime. If an authentication ever has a problem, it will be displayed as "Bad" and allow you to re-connect.


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